Full job description
Date: Aug 29, 2024
Location: Thousand Oaks, California, US
Requisition ID: 11174
Description:This role is located onsite at: 555 St. Charles Drive Suite 100 Thousand Oaks, CA
Role Description: We are seeking a detail-oriented and organized Administrative Assistant to support the Collections Business Operations within our BPM division. This role is vital in ensuring smooth day-to-day operations and providing administrative support to the collections team.
Roles & Responsibilities
- Manage exception processing for SIF/PIF in accordance with client work standards.
- Conduct research on bankruptcy and deceased exceptions as needed.
- Handle the processing of manual letter faxes.
- Provide operational support by generating daily reports and necessary data for client and internal monitoring.
- Aid in preparing for client visits.
- Type memos, correspondence, letters, and other requested reports.
- Perform additional duties as directed or required by administrative and managerial teams.
Expected/Key Results
- 100% adherence to general administration plans for the center
- 100% adherence to service delivery TAT for all admin requests (stationery, event management, client visits, conference room, training room bookings, etc)
- Efficiency / accuracy of reports / dashboards
- Ensure 100% adherence of vendor SLAs
Preferred Educational Qualifications
- High school graduate or equivalent work experience
Competencies & Skills
- Familiarity with PC and keyboard skills
- Ability to work with minimal supervision
- Strong communication skills (verbal and written)
- Ability to communicate professionally with management team and internal associates
- Ability to handle and prioritize multiple task simultaneously
- Ability to work independently on assigned tasks as well as to accept direction on any given assignments
- Detail oriented and good organizational skills